Shipping and Delivery
Where do you ship to?
We ship throughout the UK (including Channel Islands) and to the following international countries:
NORTH AMERICA
- United States
- Canada
EU
- Ireland
- France
- Netherlands
- Switzerland
- Lithuania
ASIA PACIFIC
- Hong Kong
- Singapore
- Australia
- New Zealand
If you don’t see your country listed, drop us a message. We’ll see what we can do for you!
Please note: Certain international delivery destinations will impose import duties and taxes. These are applied when the delivery reaches the destination. We, unfortunately, have no control over these charges, and cannot predict their amount. By placing an international order you take full responsibility for these charges.
How long will my order take to dispatch?
UK PROCESSING TIME
Standard delivery: 2 working days upon order confirmation.
Express delivery: Your order will be processed and dispatched on the same day we receive the order provided it’s been placed pre 11.30am and on a working day. If your order is received after 11.30am, we will still process your order but it won’t dispatch until the next working day.
INTERNATIONAL PROCESSING TIME
2 working days upon order confirmation
How long will my order take to arrive?
Once processed and despatched:
- UK STANDARD DELIVERY: 48 hours
- UK EXPRESS: Next working day
- INTERNATIONAL: 7-14 days
You can refer to our order processing times here
From time to time, especially during peak seasons (such as the holiday period). It may take longer for your parcel to arrive. Once the parcel is with the carrier it is out of our control. We really do thank you for your patience. If it’s been eight days and still no sign of your item(s), please do get in touch with us and we will do everything we can to sort for you!
Which carrier will deliver my order?
UK
In the UK all standard orders will are usually shipped via Royal Mail Tracked48, EVERI, DHL, or UPS. For express shipping, orders will go out via DPD or EVERI. You will be sent a verified tracking number once your order has been dispatched.
NORTH AMERICA, EU, ASIA PACIFIC
These orders will usually be shipped via Hermes International and then handed off to a local carrier. For example, if you order from the USA, Hermes International will ship the parcel from the UK to USA and USPS will complete the delivery. We sometimes also ship via UPS or DHL. You will be sent a verified tracking number once your order has been dispatched.
Shipping costs
We are constantly working towards improving our international shipping rates!
UK
- Free shipping for all orders
LT
- Free shipping for all orders
NORTH AMERICA + ASIA PACIFIC
- Standard shipping – £20
EU ORDERS
- Standard shipping – £16
My order has arrived damaged
Sorry about that! There’s honestly nothing worse when an order arrives damaged. Please drop us an email providing photos of the damaged parcel and our customer service team will take good care of your enquiry!
Please note: you must contact us within 14 days of receiving your order for a damage claim to be accepted.